Inside South Metro Fire Rescue's Paramedic Training: Michelle Khare's Overnight Shift and Two Final Challenges

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Overview

In this episode of Challenge Accepted, Michelle Khare travels to Colorado to spend time with South Metro Fire Rescue and try paramedic academy. The plan has three parts: a 12-hour overnight shift on a paramedic crew, hands-on skills training, and two final scenarios, one medical and one trauma. Khare says the goal is to highlight the work of first responders, particularly under the conditions of a global pandemic. Over the course of the video, the crew's message is that the job depends on far more than technical skill. It also requires composure, refusing to judge patients, working as a tight team, and accepting that doing everything right sometimes isn't enough.

16 min read
0:16

"This Is Not Something People Learn Overnight"

The video opens with a paramedic framing the role: when someone calls for help, the person who shows up isn't a doctor or a nurse. It's the paramedic crew, and when the tones go off they have to be ready for anything.

John Curtis, the division chief of emergency medical services at South Metro Fire Rescue, sets expectations early. He calls Khare smart but stresses that paramedicine is a career that takes years to master, especially when the work must be done under hard-to-manage stress. He expects the experience to be "a little wake-up call" about everything involved in caring for sick patients.

1:46

Station 21 and the Basics of the Rig

Khare's guide for most of the shift is Garrett, a paramedic firefighter with five years as a paramedic. He works at Station 21, which the crew calls "the animal house." He explains that the calls they run there tend to be more wild and unpredictable than in the rest of the district.

Before any calls come in, Garrett takes Khare into the ambulance so she can help on scene. He starts with the four-lead, which the crew uses to check a patient's heart, for example when someone complains of chest pain. He describes it as a quick, easy task that saves time when there's an extra set of hands. Khare practices placing the stickers on Garrett, who coaches her that talking to the patient matters too ("communication is very important"). The readout shows his heart activity. He jokes that he's a little dehydrated from too much coffee, and the strip can be printed and handed to the receiving physician.

The crew also shows her point-of-care ultrasound. The value they describe is speed: if paramedics can tell a hospital they've already scanned a patient and found blood in the abdomen, that patient gets to the operating room much faster. Khare says she likes that the device's views are labeled.

Then comes the most basic skill. Garrett asks whether Khare can take a pulse without tools. She can't, and jokes that her father, a doctor, will be embarrassed. Garrett explains the method: count the beats in 15 seconds and multiply by four. Khare's count works out to about 74, against a reading of 81. Garrett calls it pretty close and notes that this is the most basic skill they have, but one of the most important.

3:52

The Rhythm of a 48-Hour Shift

Garrett explains that a typical South Metro shift lasts 48 hours. Crews sleep, eat all their meals, and stay available for calls at the station the whole time. Between responses they clean, cook, and work out.

4:16

A Patient in Crisis and a Hostile Scene

The first call shown involves a woman who had asked her neighbor for help, and the neighbor called 911. When the crew arrived, the neighbor was agitated and upset that they had used the wrong entrance. Garrett says people who call 911 are at maximum stress and can be aggressive or rude. It's hard, he says, to walk into a place you've never been and be treated poorly.

On the ride to the hospital, Garrett points out what's unusual about working in the back of an ambulance. It is, in his words, really the only time in the health care system that's one-on-one: he has one patient, and the patient has one provider.

Khare calls the call heartbreaking, since they were seeing someone on their worst day. She was struck by how Garrett responded without judgment while the patient criticized her own life choices. Garrett tells her setbacks are okay and wishes her luck. He later explains that the patient had exhausted what she could do on her own and didn't know where else to turn, so she called them. As he sees it, their job isn't to judge but to point her toward resources that will actually help.

6:35

Airway Management on a Mannequin

Training resumes with Brian McCoy, an EMS district supervisor, and Paul Foulk, an EMS battalion supervisor, who teach Khare to manage a cardiac arrest. They start with the airway. Their reasoning is blunt: without oxygen the brain dies, and the body follows.

The first device is the i-gel, a supraglottic airway that sits above the epiglottis. The instructors explain that the epiglottis is the flap protecting the trachea; choking on a drink happens when fluid goes down the trachea instead. Khare inserts the device until the black line meets the teeth, then uses a bag-valve mask to breathe for the patient. The instructors compare this to putting someone on a respirator in the hospital. She's told to squeeze slowly over a couple of seconds, the way a person naturally breathes, because "basically you're his lungs now."

Asked when to escalate past this, the instructors point to vomiting in an unconscious patient, where the danger is aspiration. Khare looks inside with a camera, sees fluid, and suctions it out, which she likens to "going to the dentist in the worst possible way." She then uses the camera to guide an intubation, identifying the epiglottis along the way, and attaches the bag. The display shows they suctioned out far more than went in, which the instructors call about the best they can do at that point.

8:36

How COVID Changed the Work

Khare asks whether they've had to do this kind of ventilation on COVID calls. The crew says yes. COVID was "a kick in the pants" that changed how they run calls, from personal protective equipment to adapting medical protocols on the fly. They say this caused widespread fatigue across the profession, among paramedics as well as nurses and doctors. During filming, a COVID-positive call is being handled inside a residence while Khare waits outside, and she remarks on how much of the world is still dealing with the pandemic's repercussions.

The crew describes the burden on the health care system and their effort to keep hospitals from being overwhelmed. They say the Butterfly ultrasound carried on their rigs has been very helpful for gauging the severity of COVID symptoms. It lets them guide patients to appropriate treatment and sometimes avoid unnecessary hospital visits.

9:33

Defibrillation and the Real Goal

Next, Khare works with a mid-fidelity mannequin that can breathe, cough, and sometimes have pulses depending on the model. The instructors call it the closest thing to working on a real human. She learns to charge the monitor to deliver 300 joules. The "clear" call familiar from TV, they explain, is real: nobody can touch the patient when the electricity runs. The shock now goes through adhesive pads rather than the paddles once used.

The instructors explain what all this is for. Paramedics can fix everything else, but if oxygenated blood doesn't reach the brain, the patient's quality of life won't be there. The goal is for the patient's quality of life to be the same as before the cardiac arrest.

10:33

Final Challenge One: A Walk-In Cardiac Arrest

The first final scenario simulates something the crew says happens quite often: someone sees an open firehouse door, walks in, and shouts for help. An instructor directs the crew while Khare is responsible for the patient's life.

The patient, a man who walked in complaining of chest pain and collapsed, is already receiving compressions. Khare gets oxygen and the monitor on, reads a shockable rhythm, clears the team, and delivers a shock. An IV goes in. On the next rhythm check, she calls it not shockable and compressions resume. She pushes epinephrine, learning to screw the syringe in and push. After two minutes of passive oxygenation, the team moves to definitive airway management with a bougie and then a bag. Through repeated checks the rhythm stays non-shockable; the monitor shows asystole, a flatline. Khare then places an ultrasound probe on the chest. The image shows the heart is moving, so they transport.

En route, Khare calls an actual emergency department and reports to a staff member named Leah. She describes an unknown-age male in cardiac arrest who collapsed at the station: three rounds of epinephrine, CPR in progress, intubated, IV established, shocked once, arriving in about 10 minutes. At the hospital she's told to report loudly, and she repeats the summary.

14:33

"You Do Everything Exactly the Way You're Supposed To, and It Still Doesn't Work"

The hospital team confirms the tube and IV are placed correctly and the medications are on board, so the patient has been given every chance. Then they wait. No pulse has been felt for at least 20 to 30 minutes. The ultrasound now shows no cardiac activity and the monitor still shows asystole. After 30 minutes without signs of life, they judge the chance of meaningful recovery to be very slim and call the time of death at 17:37. Then it's time to clean up and get ready to do it again.

The instructor calls this the toughest part of the job: you do everything exactly right and it still doesn't work. When Khare asks whether they might watch someone die a couple of times a day, the answer is "absolutely," and the first one is always the hardest. Garrett says the job is hard to describe because every day is different. Sometimes it's exciting and thrilling, other times frightening, sad, or disappointing.

15:52

A Real Call: Possible Overdose

The next real call comes in as difficulty breathing and no longer conscious. Garrett recalls that even before they reached the apartment they could hear the family screaming and crying. The patient was lying unconscious and unresponsive on the floor, and his first impression was that she wasn't alive. Her daughter had heard her go down while eating in another room.

Garrett describes the response as a division of labor. Partners started the IV, checked vitals, attached the heart monitor, and gave medications, while he managed the patient. On the radio he reports a non-emergent transport for altered mental status, a GCS of 11, a possible narcotic overdose, and an arrival in about five minutes. Khare compares watching the crew to an octopus with tentacles reaching all around the ambulance. Garrett says the best part is that the crew has worked and trained together for so long that, when the real event comes, it works seamlessly.

17:06

Night at the Station: Food, Sleep, and Family

The crew eats dinner early "because we may not get another chance." Khare confirms that firefighters can cook, and they joke that some of them are terrible at it. Asked whether they actually sleep, Garrett explains that because they're there for 48 hours, they just go about daily life. Sometimes they sleep 20 minutes before a call, sometimes they get a full night. Crew members describe having to handle the emotional atmosphere while staying ready for the next call, and say this builds real camaraderie.

One crew member notes that on 48-hour shifts, you spend a third of your year with these people, so they become family. Dominoes and movies are team-building moments, and they tease one colleague for treating dominoes as a way to "screw everybody else over." Because they eat, clean, and face some of the most stressful moments of their lives together, they say, the closeness translates into trust on the job.

Overnight, the tones go off for a 54-year-old man with a pacemaker who feels like he's having a heart attack and has been drinking and drifting in and out of consciousness. The crew is cancelled en route. The call was in a neighboring department's jurisdiction, where whoever arrives first takes it. The crew says waking from a dead sleep and getting to the rig while still figuring out where you are is hard, and a false alarm in the middle of the night is a particular frustration.

19:41

Trauma Skills: Cricothyrotomy and Needle Decompression

The next morning turns to trauma. The instructors teach the surgical cricothyrotomy, used when a patient can be neither intubated nor ventilated. It involves cutting through a membrane in the neck and placing a tube directly into the trachea. They call it plan C, "the end of the line"; there is no plan D. The practice tracheas are hard plastic and anatomically correct, 3D-printed for them by students at a technical high school. Khare locates the landmark with her left hand and makes a small incision with her right, going a little deeper and higher when told. She then pushes through the membrane and inserts the tube, pressing hard. The instructor tells her she just did surgery in the back of an ambulance.

They then cover the collapsed lung. A penetrating injury, from a sharp object, a dull object, or a bullet, can let air leak out of the lung and fill the chest space, closing off the lungs. Paramedics needle the front of the chest to release that air. Khare is uneasy about the size of the needle, which she compares to a Capri Sun straw. She's told to watch for a green valve that pops up when she's gone far enough. It happens fast, which shows how carefully she has to watch: the heart and large vessels are nearby and must not be punctured. The instructors explain that the needle gives the air a path out, so the lungs can reinflate and stop pressing on the heart.

22:16

Final Challenge Two: A Rollover Extrication

The second final scenario is a motor vehicle accident with a flipped car. The crew member playing the victim spent about an hour in makeup and wounds and says he was "voluntold." The instructors explain that Khare must make the scene safe, reach the patient inside the vehicle, and manage the whole scene medically.

Inside the car, Khare finds the man breathing, with facial trauma and heavy bleeding. The team covers him with a blanket while the window is removed, and she's urged to pack the wound fast before he bleeds out. He doesn't respond to her voice. With his face too injured for an oral airway, they decide to go through the throat. Khare finds the landmark, cuts, keeps a finger in the opening so she doesn't lose it, and advances the tube "towards his toes" until it's in.

When they listen to the chest, they hear breath sounds on one side but not the left, and the bag is getting hard to squeeze. That points to a collapsing lung. Khare counts ribs to find the site, inserts the needle while holding the top, and watches the valve pop. The catheter is advanced as the needle is pulled out, and she reports the bag is easier to squeeze.

En route to Sky Ridge, Khare radios the hospital. She reports an unidentified male in his 30s with heavy bleeding from a vehicle accident, a cricothyrotomy, a left-side needle decompression, and an IV being started, with arrival in 10 to 15 minutes. During the ride her hands tire on the bag. She declines help but says these are things people don't think about: ambulances pass by in everyone's hometown, and this could be happening in the back of the next one.

At the hospital she gives a louder handoff: unknown-age male, arterial bleeding at the right shoulder packed with QuikClot, two IVs, a cric, a left-side needle decompression, blood pressure 90 over 60, heart rate 120. The patient is taken toward the OR.

28:25

Closing

Khare thanks the crew for letting her experience a small piece of what they do every day. She says she has learned a lot about what it takes to be a paramedic, while acknowledging she has only scratched the surface of a "Mount Everest" of what the job really demands. The crew responds that she paid attention, took their lessons to heart, and did a great job delivering the trauma patient.