How Copia Automation Is Bringing DevOps and AI to Industrial Code: A Conversation with Adam Gluck

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Overview

Adam Gluck, CEO and founder of Copia Automation, came to manufacturing from outside it. He studied sociology, taught himself software engineering, and learned DevOps at Uber. He then went looking for places in the economy where software touches the physical world most directly. In this podcast conversation he explains what Copia builds, how its product and customer understanding have changed since the company started in July 2020, and why he pushed an AI-skeptical team to build an AI copilot for controls engineers. He also discusses why he built the company in New York and whether venture capital's interest in "reindustrialization" will last.

23 min read

Two ways to describe Copia

Asked to describe Copia as he would over martinis at the Chelsea Hotel bar, Gluck gives two framings and says the right one depends on who he is talking to. First, Copia brings "industrial DevOps" to operational technology (OT), taking best practices from software development and applying them to industrial code. Second, and increasingly, Copia provides backup and disaster recovery for global industrial enterprises. It helps them recover from cyberattacks, ransomware, physical disasters in the plant, and ordinary outages.

Some people in an organization care about the development side. Others mainly want good backups and version control as a basic part of their tech stack. Gluck suggests both kinds of listener might be in the podcast audience.

For listeners in manufacturing who don't know DevOps, he gives a simple definition: it covers everything from the moment code is written to the moment it runs in production. That includes basic practices like code review, automated testing, deployment, and monitoring. Copia's core product started with the most basic of these, source control, adapted so it works for industrial code.

From sociology to Uber to PLCs

Gluck says his background is "even weirder" than the host expected. He majored in sociology at the University of Chicago and started teaching himself software engineering as a freshman. He didn't major in computer science because he found the program too theoretical at the time, focused on mathematical proofs. He wanted to build things. He shipped an app roughly every quarter, ran an app development shop with a friend one summer as a self-made internship, and explored business ideas. His thinking was that instead of looking for a technical co-founder, he could be the technical person himself. At graduation, the choice was between a sociology PhD and using a skill set he calls "actually useful," so he became a software engineer.

His first job was at Uber as an iOS developer on the driver app. He later joined a team called engineering strategy, which worked on Uber's overall backend system architecture, including a large project he calls Uber Architecture 2.0. He was also part of the office of the CTO, who was his skip-level manager.

He links this history to manufacturing in two ways. The first is his interest in "bits and atoms." Uber excited him because software moved cars in the physical world. When he started there he lived on the South Side of Chicago, where he says you couldn't even get a taxi. Having a car show up after tapping an app changed how he got around the city. The broader "Uber for everything" idea, now visible in food delivery and ordering from pharmacies, appealed to him as software that transforms real cities.

The second is the company name. Copia is Latin for abundance. The idea came from a sociology professor, who Gluck says was editor-in-chief of the American Journal of Sociology at the time. The professor argued that materially abundant systems reduce violence and strife and are better to live in, and Gluck says there is a lot of evidence for this. Looking for the most fundamental layer of the economy, he landed on industrial automation, the systems that build everything else. As an example, he mentions a potential customer with a data point showing that 85% of American households consume its products.

He asked himself where he had leverage, and the answer was the toolchain for industrial code. He came across PLCs and robots, knew DevOps well, and asked people whether DevOps tooling existed for this world. People told him they didn't know why it didn't. He notes that DevOps was only about 11 years old at the time, so the practices were known but hadn't reached industry. He saw that as white space in the market.

What an outsider's lens provided

Gluck names two advantages of coming from outside the industry. The first is deep familiarity with DevOps, the systems he was "born and raised in" as an engineer. He places DevOps's rise around 2008–2009. At Uber, the company was hiring from Google, Facebook, and Netflix, and scale was the central concern. He helped form a team called driver platform, whose challenge was to go from four engineers to 200 working on a single application with millions of lines of code, without breaking it. He says a driver app outage cost Uber millions of dollars per hour.

The second advantage is breadth. Gluck estimates he has talked to about 2,000 companies, directly or indirectly, over Copia's four or five years. People who come from inside the industry often know one company very well, he says. He knows the problems of global enterprises and two-person system integrators alike, and how products fit into each. He doesn't think he would have gotten that view if he had started out assuming his previous employer's way was the way things are. Coming in humble and listening, he says, helped a great deal.

Hiring: better engineers solve problems

The host quotes Gluck's LinkedIn profile, which says his job includes finding and hiring people smarter than himself to solve hard problems, and asks how he does it. Gluck's view is that processes and organizational design only go so far. Problems get solved by very smart people. He recalls asking a CTO how he had fixed a year of technical issues on his team. The answer was to hire better engineers. The quality of the people, Gluck says, determines which problems an organization can solve.

On attracting talent, he says Copia's problem is real and motivating. Many software jobs involve building a piece of a piece of something, while Copia builds tools for engineers who run some of the most fundamental systems in the global economy. The technical scope also appeals to engineers. Copia is cloud-hosted, also offers on-premises enterprise deployment, is SOC 2 Type 2 compliant, deploys into industrial networks, and integrates with, by his count, about 65 devices and platforms.

He adds culture: treating engineers as engaged stakeholders in the business, not dropping deadlines on them without warning, and giving them hard problems along with the agency and time to own them. He also observes that self-taught engineers and boot camp graduates can be among the strongest hires. So much of engineering is teaching yourself, and people who have done that are less afraid of new tools and frameworks. The host adds that self-taught people tend to be less worried about breaking things and trying new ones.

How the product and market understanding evolved

Gluck says, somewhat to his own surprise, that much of Copia's original roadmap has been executed as planned. The plan was to start with source control, then add automated testing, then deployment, then integrations with monitoring tools, building out a full DevOps lifecycle. Customers have requested every piece of that stack. Source control remains the "bread and butter."

What changed was mostly his understanding of the market, which he calls incredibly complex. The same product solves different problems for industrial enterprises, system integrators, and machine builders. Each has different personas and reasons to adopt, and each needs different help getting activated.

The biggest shift was the demand for backup and disaster recovery. Copia built source control, but once it reached the market, customers wanted backups. Gluck gives several reasons. Audits and security requirements increasingly demand backup and disaster recovery. CISOs are taking responsibility for the plant floor and need backups. Regulation in Europe is pushing in the same direction. Backups are also routine in troubleshooting, where loading one is a common way to fix a problem.

The device-linked backup product brought Copia into different parts of customer organizations. Source control tends to appeal to corporate teams and development-focused people. Device-linked backup drew in people managing processes at plants. They were somewhat curious about source control and code review but mainly wanted to plug it in and see changes. Going deeper, Copia reached the plant-level persona who runs the plants day to day.

The host summarizes: source control first, then disaster recovery, then the realization that plant-level people have real influence. Gluck agrees and adds a nuance. Process-level and corporate people are usually the buyers, but plant-level people are often part of the decision. They are also the hardest to reach because they spend their days troubleshooting and keeping production running. Building a product that works well for them is, in his view, a major challenge for any industrial software company.

Building an AI product over internal skepticism

The host describes the scenario he pictured when he first read about Copia Copilot, drawing on his own years in automation. Controls engineers often write code that works but is poorly documented and doesn't follow industry best practices. Gluck says that's on track and uses it to explain how AI entered Copia's vision.

He points to the software world, where AI has transformed how code gets written. He cites claims of 30–40% productivity gains and people saying they built a whole company in a week, and he says some believe shipping velocity now matters more because code can be produced so fast. Inside Copia, though, there was significant AI skepticism. When Gluck, as founder, told the team they needed to build an AI product, the response was that they talked to customers every day and nobody was asking for one. The topic came up occasionally but didn't look like the problem customers were trying to solve.

Gluck's argument was that AI was a new technology that had been critical in software and might be equally transformative in industrial automation, but nobody knew yet. His promise to the team at kickoff was that he wouldn't build something that sucks. If people didn't use it constantly and it didn't deliver real value, they would kill the project. Consistent with what he calls a very customer-centric, product-centric culture, they worked with early alpha users to see whether it solved real problems.

What users actually do with the copilot

Code documentation became one of the biggest use cases, especially for plant-level users. Gluck makes a point he finds interesting: many people who maintain controls code at plants don't write ladder logic themselves. They learned it on the job. For them, a natural-language description of the code is very valuable, and he says users jump into the product specifically to document things. On the corporate side, reusable code and centralized libraries are often underdocumented, which makes consuming them hard, and documentation has been a strong use case there too.

The second use case is development. As in software, engineers writing repetitive logic, such as repeatedly using an add-on instruction (AOI) in many places, can generate a baseline of code. The team decided to make the tool visual. Where ChatGPT and similar tools are text-based, Copia can render ladder logic in the browser, so users can view generated code as ladder and work from there.

The project's product manager, Nick, was one of Copia's first users four years ago. Gluck says Nick got deep into how to handle code generation, documentation, and code analysis in a workflow ergonomic enough that users aren't annoyed by it. The team tracked usage, saw what Gluck describes as strong engagement, and decided to move to a more open beta.

"A leader in AI for industrial code"

Asked to summarize the stated vision of becoming a leader in AI for industrial code, Gluck places it inside the broader industrial DevOps vision. If AI has transformed how software is written, bringing some of that change to the code behind real production environments is a large opportunity for impact. He wants a product people use every day as part of their normal workflow, one that solves material problems.

He explains the choice of a chatbot as the initial form. It lets the team see how people use the tool and decide what to build more deeply into the core product. If everyone turns out to want a particular capability, it can become a default feature. Like the source control product, the copilot is meant to be multivendor, but it starts with Rockwell only. Many early testers were Rockwell customers, and the team wanted to get the workflow right before expanding. As evidence of progress, Gluck mentions that on the day of recording a team saw a demo and called it the best industrial copilot they had come across. He hopes the tool can eventually transform how controls engineers work.

Advice on AI adoption: painkillers, not vitamins

The host asks what Gluck would tell manufacturing leaders trying to get buy-in on AI. His answer centers on "moments of technology unlock." When a new technology arrives, a wave of new ideas follows. Some solve old problems better, and some solve problems people didn't think could be solved. Auto-generated code documentation is his example: there was no way to do it until large language models existed.

He thinks organizations should recognize these moments, but he doesn't believe any good product can be built without solving real pain. He uses the familiar vitamin-versus-painkiller distinction. Whatever an organization considers, and he notes hearing about many ways companies ingest operational data with AI, the question should be what the real problem is and whether the new technology solves it better than what existed before.

That, he says, is how Copia got past its internal skepticism. The team focused on problems and explored whether the technology opened a set of previously unsolvable ones. The answers so far are documentation and code generation for redundant functionality, which he notes resemble the gains software engineering has seen. He also stresses continued close work with customers, because people who see the tool often point out problems it could solve that the team hadn't considered. As demos continue, he says, people get excited because it solves problems they didn't think could be solved. The host sums this up as a problem-first mindset.

Why New York

Gluck admits the first reason he chose New York was simply that he likes it. He was living in San Francisco and, since starting a company meant deciding where he would live for a long time, New York appealed to him and many friends had moved there. He describes a broad movement of people from San Francisco to New York in 2020, when San Francisco shut down and lost population. Many tech people six or seven years into their careers felt they had built their Silicon Valley network and could go elsewhere.

He also cites the funding environment. By his reading, New York has a large number of seed rounds, probably second only to San Francisco in funding amount, and more varied types of capital than Silicon Valley's traditional VC, which he says invests in particular kinds of companies. Lux Capital, which led Copia's Series A, is a few blocks from him and, in his description, invests only in hard tech and was one of the early hard tech funds. Construct Capital, which led Copia's seed, is in DC. He adds Boston as another major East Coast venture hub and calls the East Coast a good place for hard tech and deeper industrial companies.

New York's tech scene and El Segundo

Gluck says that in the early 2010s, when he entered tech, New York wasn't seen as a real tech market. It was known for media companies, fintech, and proprietary trading firms that paid software engineers very high salaries. He jokes that you went there if you wanted to "sell your soul," while Silicon Valley people believed they were changing the world. He thinks this has changed over the past decade. He points to big exits and companies like MongoDB and Datadog as harder infrastructure and DevOps plays based in New York, and to Ramp as a strong recent example. New York's investors structure returns and portfolios differently, and he sees an influx of hard tech. A friend who works out of Copia's office, for example, is building a toolchain for validating FPGAs.

He characterizes Silicon Valley as historically tied to vertical SaaS and to deep infrastructure plays built around the hyperscalers, and says Seattle is similar. New York, in his view, attracts people with more eclectic interests, plus maker communities and people drawn from nearby Boston. It is also quieter than other markets. He contrasts it with El Segundo, near LAX, which has become a major hard tech hub around companies like Anduril and whose companies are "a little bit louder about it." He says New York has many similar founders, some of whom split time between the coasts, and proximity to DC helps those in defense. He meets high-quality hard tech founders in New York all the time.

Bridging Silicon Valley and 200-year-old industries

Gluck attended the Reindustrialize conference in Detroit. The host, who spends his time at traditional automation and manufacturing events, says he wishes the VC-backed startup world and the established automation community overlapped more. Many people in his world want fulfilling work, and many startups are building the next generation of industrial technology. The two have discussed hosting a manufacturing happy hour in New York to mix the groups.

Gluck agrees and describes how quickly the landscape has changed. When he started Copia about four years earlier, almost no VCs looked at industry. Since then, Construct formed as an early-stage fund, Lux had long been active, a16z launched American Dynamism, and Founders Fund and General Catalyst have done a lot in the space. With capital seeking returns there, founders who wanted to build in industry can now raise. Some are hardcore engineers building hard tech, some build hardware along with their own manufacturing, and some, like Copia, build horizontal software for the industrial tech stack and have to go deep with manufacturers to understand them. He notes that Copia, at four or five years old, counts as one of the older companies in this wave. Many are two or three years old.

He calls Reindustrialize a step toward that cross-pollination, though he says it skewed toward defense and VC-backed companies. Some manufacturing people, such as trade group representatives, did attend. He also notes the irony of holding a reindustrialization event in Detroit, which already has a great deal of industry and many strong companies.

The deeper issue, for Gluck, is cultural fit. Silicon Valley's language of disruption and "move fast and break things" isn't compelling to industries that are 200 years old, or to 150-year-old companies maintaining critical systems. Industrial buyers see what they purchase as infrastructure, while Silicon Valley companies may think they're selling software that can change next week. Industrial buying processes, built around expensive hardware, may also need to adapt to buying software. He calls this two cultures that need to come together, and says part of the solution is people talking over beers and learning each other's mental frames.

Is the interest in industry here to stay?

Asked whether VC enthusiasm for manufacturing will last, Gluck says "we'll see," then gives reasons to think it will stick. Investors including Construct, Lux, Iron Spring, and Renegade have built hard tech practices, and funds assume returns over 7 to 12 years. Founders should treat a startup as roughly a ten-year commitment, and he says typical time to IPO or acquisition is now 7 to 12 years, so everyone involved has to stay the course.

He finds the sector's position among tech hype cycles interesting. Industrial tech is close to a hype cycle but has stayed in the background. People think it's cool and important. VCs he talks to are still looking for companies that fit profiles they're comfortable with, so in his words capital and opportunity haven't fully met, and the sector hasn't reached the "hyper valuations" of AI. He sees it "plodding along in a nice way" instead of spiking and crashing. He expects stickiness because of secular trends, especially in defense. He also says the people involved, in El Segundo, in New York, and at the funds he named, are serious about these problems and willing to "take punches" in a market Silicon Valley traditionally didn't sell to.

The host gives his own reasons for optimism. The trend hasn't hit a real hype cycle outside industry circles, and much of the world, including many VCs, still thinks in SaaS terms. Manufacturing also keeps surfacing real problems with a multiplier effect. He contrasts this with an era of consumer apps solving marginal conveniences, such as bumping phones on a table to swap contact information. He and Gluck both lived in San Francisco from roughly 2015 to 2020 and left during the pandemic.

Gluck adds a structural reason. A healthy ecosystem needs exits, and large industrial companies such as Siemens, Rockwell, and Schneider are acquisitive and often grow through acquisition, which creates an M&A market. He also says hyperscalers like AWS, Azure, and GCP are building industrial focus, and he describes cloud as disrupting the global industrial enterprise in 2024. This natural market pull, he says, makes the movement feel real rather than a flash in the pan.

The open question: how industry buys software

Asked what they didn't cover, Gluck raises industrial go-to-market, the subject of a talk he recently gave. He says VCs often describe companies with good technology that couldn't figure out how to sell. How industrial companies evaluate and buy software, especially from early-stage companies, is in his view unresolved. Solving it may require a cultural shift. Startups may need to be capitalized to expect longer buying cycles, and the structure of purchasing from young companies may need rethinking. He calls it a question worth examining at a cultural level. The host agrees that this conversation will need another martini.